FREE SHIPPING ON ALL US ORDERS LIFETIME RETURNS MONEY BACK GUARANTEE FREE SHIPPING ON ALL US ORDERS LIFETIME RETURNS MONEY BACK GUARANTEE

FAQ

Lime Time Warranty?

DEFECTIVE PRODUCT OR ORDER

  1. In the unfortunate event that the product is defective. (Its clearly broken and unusable)
  2. Product received is totally different from the order. (Requested Product A Received Product B)
  3. The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)

Customer have the right to receive a new product depending of the product availability. In case the product is not available customer will be refunded by a Store Credit.

****Photographic evidence must be shown as proof of defect. Please photograph and provide several images and garment issue. Our inspection team will respond to your inquiry. Images MUST be presented to our support team for processing of claim. 

 

Shipping Details?

Avalon88 is on the East coast taking in the fashion scene of New York! Here are our current hours of operation:

 

8am-4pm Local New York time Monday – Friday

Shipment stop time is 4pm EST. Any orders placed on the weekend will be processed the next business day. Processing usually takes  2-4 business days but can take as long as 7 during high demand periods. It can take anywhere from 10-15 days to receive your items. Average order period is 15 business days. We ship directly from our Asia warehouses. If you still have concerns, our customer service staff is located in 3 time zones, so we will respond to you promptly and address your concerns.

 

Missing package?

For any reason if you do not receive your package within 20 days of the order date, contact us at CustomerSupport@avalon88.com with “Missing Order” + “Order Number” in the subject line. This is to ensure we track down the correct shipment or resolve the issue, we want you to get your stylish new clothes!

 

Cancellation?

Please check size and color of the item before placing the order carefully. Contact our support team in 12-24 hours after order was placed and we will gladly switch the size or a color of the item you ordered. Unfortunately, we can't cancel any orders after 24 hours of placing the order or if they have already been packaged and or shipped out from the warehouse.  

 

Sizing?

Avalon88 products are true to size. Please refer to SIZE GUIDE + FIT GUIDE for best results. Not sure if you are between sizes? We recommend you opt for a size up just in case! If you have any questions our customer care team is more than happy to help in finding the right product for you in the right size. You can contact us via email or live chat!

*All materials of each garment are located in the product description.

 

 

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