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Tracking Questions

 U.S. & Canada Orders

Please allow 8-10 business days after placing your order to track your package. A tracking number will be provided for you via email. Example(LS394966328CN)

How long does shipping take to U.S.? 

Door to door shipping takes 20-25 Business days for USA orders from our fulfillment warehouses located China(Saturday/Sunday non business days). Shipping times may be slightly extended by time of the year and sales promotions. Some orders may arrive as soon as 10-12 days. Add ons and products deemed as gifts take 35-40 business days for delivery. 

How do I track my package?

All regular orders will have a tracking number and are available in tracking confirmation page. To track your order simply put in the number provided to you (example LS394966328CN). You can follow your order using one of two URLS listed below.

1. https://tools.usps.com/go

2. https://global.cainiao.com/

USPS gives you an easy way to stay on top of your order. Input your email or phone number and you will be notified by email or text when the package is delivered. We recommend you do this for convenience and safety of delivery of your purchase. 

International Orders

Door to door shipping typically takes 25-35 Business days from our fulfillment wear houses located China(Saturday/Sunday non business days). *Some International destinations may take longer than 25 BUSINESS DAYS. Customs and clearing typically take 10-14 days for processing(based on country of origin). Please make sure you plan accordingly. (BRAZIL, ARGENTINA, SOUTH AFRICA, MEXICO, KUWAIT, SAUDI ARABIA, COSTA RICA, TURKEY)

1. https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1

2. https://www.royalmail.com/track-your-item#/

Tracking shows product as delivered but cant locate your package?

Please reach out to USPS or your local post for delivery information. In such rare cases, product may have been delivered to a neighbor or is ready for pick up at your local USPS office. 

Missing Package

Can’t find your tracking number? Longer than estimated time for delivery? Returns? Our customer support is on standby 24/7 to help you with your concerns. Send us an email CustomerSupport@avalon88.com with “Tracking Missing” + “Your order Number” in the subject line.